Privacy Policy

Golden Glow Landscaping Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard the personal information you provide to us when using our website or services.

1. Information We Collect

We may collect and process the following data about you:

• Contact Information: Your name, email address, phone number, and postal address when you submit an enquiry or request a quote.
• Service Details: Information about your property and the landscaping services you are interested in.
• Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
• Communication Records: Records of correspondence if you contact us via phone, email, or our contact form.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide you with quotes, information, and services you request from us.
• To carry out our obligations arising from any contracts entered into between you and us.
• To notify you about changes to our services.
• To improve our website and services based on your feedback.
• To respond to your enquiries and communicate with you.
• To comply with legal obligations and regulatory requirements.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:

• Contractual Necessity: Processing necessary for the performance of a contract with you.
• Legitimate Interests: Processing necessary for our legitimate business interests, provided your rights do not override these.
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Legal Obligation: Processing necessary for compliance with a legal obligation.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Enquiry data is typically retained for 12 months unless you become a customer, in which case it is retained for the duration of our business relationship plus 6 years.

5. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure server infrastructure.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Providers: Third-party companies who help us operate our website and business (e.g., hosting providers, email services).
• Professional Advisers: Including lawyers, accountants, and insurers where necessary.
• Legal Authorities: Where we are under a duty to disclose or share your personal data to comply with any legal obligation.

7. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a better experience and allows us to improve our site. You can set your browser to refuse all or some cookies, but this may affect the functionality of the website.

8. Your Rights

Under data protection law, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Request restriction of processing in certain circumstances.
• Right to Data Portability: Request transfer of your data to another organisation.
• Right to Object: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to other websites. This privacy policy only applies to our website. We are not responsible for the privacy practices of third-party websites.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or your personal data, please contact us: